RPA is a new age IT solution in repetitive tasks automation that offers a great return on capital employed right from the implementation day. RPA uses Robots, essentially a new age software application, that will lead the next generation of continual improvement strategy across service functions in building long term efficiencies.
The primary objective of RPA is to free the human worker in service functions to take key result area decisions by moving him away from fire fighting with repetitive tasks. An executive working in a BPO or a KPO contact center shall do a lot of monotonous, routine tasks that require little or no imaginary and emotional quotient.
RPA is a need based IT program that takes up the activity of a human being in carrying out a routine task within a process. RPA can do repetitive work more precisely, quickly, and diligently than humans, allowing them to do other works, which may require them to use higher cognitive skills.
In industry, RPA buy in chances are better since it does not require hefty IT infrastructure to get initiated and acts of physical tasks that don’t need any human judgement or reasoning traits. A common myth around RPA is that its benefits are centered only on work force savings, but the truth is RPA not only gives full time executive savings but also improves the quality of compliance in highly-regulated industries such as banking and insurance.
PQLS RPA Practice: Our experience shows that RPA initiation create a clear win-win situation for both managements and employees. Employees, who were enervated by repetitiveness of their jobs are relieved from meaningless work pressure. Managements are happy with low pay back periods on their initial investments.
To start with it is not necessary to automate the entire work flow, as we always have come across process steps that deal with exceptions and may need human intelligence. However, the software can be taught to take decisions on exceptions and more of work can be automated.
Our RPA engagements have resulted in first year ROIC between 30% and 100%.